a smartphone, updates can be completed instantly, but the components of the vehicle require more involved work, or can’t reasonably be updated without additional expense. The customers’ expectations for the latest features will have to be managed by the realities of car production.
With this in mind one must also consider the distributor level as well. The sales staff at dealerships will need advanced training on all of the tech functionality of modern cars in order to offer a satisfactory customer experience. It also begs the question of who will bear the costs of connectivity in terms of data usage? Will consumers add the car as a “device” to their existing mobile plans, or will the costs be added to car payments/leases?
What do you see as some unintended benefits and challenges of connected cars? Share your thoughts with us in the comments!
David Zimmerman, CEO of LC Technology International, Inc., has been in the hardware/software industry for over 30 years, specifically in the data recovery software market for 18 years.
[Main image source: Public Domain]